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Agency:		Big Brothers Big Sisters of Alaska
Position:		Community Director
Address:
City:		Nome
State:
Zip Code:
Phone Number:
Fax Number:
E-mail Address:		carlton.cousin@bbbs.org
Job Responsibilities:		JOB SUMMARY: This position is responsible for providing high-level customer service in response to all functions of Big Brothers Big Sisters. These functions include recruitment and partnership, fund development and program management. The coordinator may handle all of the functions or supervise staff who so. The successful incumbent will produce positive outcomes in the following areas: partnerships developed, revenue raised and program metrics, including but not limited to: volunteer yield and processing time; customer satisfaction, six month retention rate, on time match contacts, match closure rate and average match length. JOB RESPONSIBILITIES: Fund Development: •Identify and cultivate relationships with community and leadership council members interested in BBBS that can provide an ongoing supply of potential volunteers and financial support. •Support the work of the leadership council. •Coordinate and execute written, phone and face-to-face gift requests. •Coordinate and execute any special events. •Maintain donor and program records as mandated by Big Brothers Big Sisters recordkeeping policies. Program: •Perform service delivery functions. These functions include recruiting, interviewing, assessing and matching volunteers and youth as well as supporting families and volunteers participating in the program. •Maintain customer service at levels that meet or exceed expectations of all clients: volunteers, families, employers, donors, etc. •Coordinate and execute program activities. Partnership Development: •Identify and negotiate partnerships with local agencies, employers and school districts. •Participate in agency staff meetings as well as meetings with members of the area management team. •Provide timely reports as required to main office and/or other partners. •Actively participate in community meetings and events. •Perform other related duties as assigned. JOB COMPETENCIES: •Customer Focus—Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it effectively for improvements in products and services; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; deals effectively with diversity. •Sales/Marketing- Ensure customers feel they have been listened to; establish credibility quickly; create and seize opportunities to match customer interest with Big Brothers Big Sisters options (partner, donor, volunteer, etc.); display enthusiasm and commitment; maintain a positive “can-do attitude; answer detailed questions about BBBS for the community. •Interpersonal Savvy—Relates well to all kinds of people outside the organization; builds appropriate rapport; listens; builds constructive and effective relationships; uses diplomacy and tact; capable of diffusing difficult situations comfortably; doesn’t show frustration. Uses strengths in this area to understand the strengths and weaknesses of others; asks good questions and applies critical thinking and assessment in making good decisions. •Results/Outcome Orientation---Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-line oriented; pushes self for results; sets clear objectives and measures, monitors process and progress. •Approachability—Is easy to approach and talk to; spends the extra efforts to put others at ease; can be warm, pleasant and gracious; is sensitive to and patient with others; builds rapport well; is a good listener. •Organizing—Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner; follows established process. Can prioritize quickly and effectively. PHYSICAL DEMANDS: Ability to sit in meetings for long periods of time. Ability to work effectively using a personal computer for long periods of time.
Job Qualifications:		Minimum Bachelor’s Degree preferred. Assessment and relationship development experience with child and adult populations (if handling program functions). Demonstrated ability to think strategically and work collaboratively to inspire, motivate and focus. Results orientated approach through high levels of organization, prioritizing and excellent public speaking, presentation and writing skills. Proficiency in technical areas such as Microsoft OFFICE, including Word, Outlook, Access and Excel and able to manage office equipment (phones, faxes, copiers, computers, etc.). Must commit to maintaining confidentiality of agency and donor information. *REQUIRED SKILLS AND ABILITIES Excellent oral communication skills reflecting solid customer service both in-person and via the telephone. Ability to relate well in multicultural environments. Willing and able to work irregular hours and have a flexible work schedule. Possess a valid driver’s license and proof of insurance and able to use personal vehicle for local travel on agency business. Position and promote opportunities. Represent the program to the public in a positive and energetic manner.
Salary:
Application Instructions:		Send resume & cover letter to carlton.cousin@bbbs.org, fax 907-263-2099
Posting Deadline:		Position Will Remain Open Until Filled
Date Posted:		2/11/2009
BBBS is an Equal Opportunity Employer.