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Agency:   Big Brothers Big Sisters of Tucson
Position:   Program Director
Address:   160 E Alameda St
City:   Tucson
State:   Arizona
Zip Code:   85701
Phone Number:   520-624-2447
Fax Number:  
E-mail Address:
Job Responsibilities:   POSITION PURPOSE

Ensures child safety, achievement of goals in service delivery growth and quality through leadership of service delivery operations. Establishes strategic direction for the program function and oversees program design and implementation. Ensures collaboration and alignment with other internal departments and advocates for support from community partners.

Essential Duties and Responsibilities

Program Management
Accountable for program performance. Monitors operational effectiveness using work flow and tracking systems (i.e. AIM); gathers accurate information for reports, tracks performance & develops measures to ensure growth, and quality. Minimize BBBST risk and meet annual agency program goals.

Ensures child safety by demonstrating high-level proficiency in interpreting, communicating, and applying policies and procedures specified in the program manual; reviewing enrollment and match support records to ensure children are always in safe and healthy situations; evaluating and approving program participants; and promptly and appropriately addressing all concerns with emphasis on child safety.
Communicates to CEO on matters of program effectiveness, youth outcomes and child safety. Establishes and ensures a system for quality assurance and youth protection.
Plans, leads and drives implementation of programs designed to increase and strengthen Big and Little match relationships and youth development. Manages critical service and workflow issues that are impacting the ability to provide quality services. Develops and implements new program initiatives to expand mentoring services or target community issues as directed or needed.
Leads communications across departments and within departments related to service delivery and customer service to enhance program implementation, communicate policy and assure compliance.
Hires, engages, develops, and holds staff accountable to work efficiently and effectively and to achieve individual and team goals while complying with local polices and national standards of practice. Establishes and ensures a system and culture of continuous staff learning, development and succession planning.
Leads performance management practices with creation of reports (including statistical results), analysis of trends and issues and presentation of information to different audiences (CEO, other agency staff management, Board of Directors) as needed. Ensures program component of the agency's Annual Self-Assessment (required by BBBSA) is completed in a timely manner.
Define and complete accurate reporting in compliance of grant specifications meeting specified target dates according to MOA agreements.

Volunteer Recruitment

Identify monthly and annual mentor/youth recruitment needed to meet organization and grant goals
Assist with the development and execution of strategic recruitment plans to meet inquiry goals and effectively promote BBBST.
Identify potential volunteer-rich companies and groups for recruitment opportunities.
Plan and complete presentations to recruit mentors and youth at companies, faith-based organizations, community groups, schools and at community/agency events.
Seek opportunities to include BBBST info in corporate/community publications, website, e-blasts and other forms of communication
Seek networking opportunities and attend networking events to establish new leads as needed.
Track and report all recruitment activity details.


Promotes programmatic growth and improvement by aggressively pursuing the agency's strategic goals and objectives; establishing programmatic goals that motivate staff to perform; and planning and implementing interventions for recruitment and retention of program participants.
Develops and enhances the agency's outreach efforts to ensure that the agency's image, mission, values, and advocacy for children and youth are properly communicated to people throughout the service area.
Establishes and ensures a system and culture of continuous staff learning, developement and succession planning.
Establishes and promote positive communication among all team members of BBBST to increase collaborations and reduce inefficiencies.
Promote a culture of asking and giving in the program department, actively encouraging volunteer participation in fund raising events (bowl for kids) and giving campaigns
Job Qualifications:   Education Level and Work Experience:
(minimum & preferred educational requirements necessary to perform this job successfully)
Bachelor's degree required (preferred in social work, non-profit management, organizational leadership, etc.). Master's degree preferred. Minimum 5 years relevant work experience required. Minimum 3 years personnel supervision required, 5+ years preferred.
Application Instructions:   Please email your resume, and interest letter with salary preferences to
Posting Deadline:  
Date Posted:   10/13/2016
BBBS is an Equal Opportunity Employer.