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Agency:   Big Brothers Big Sisters of the Greater Virginia Peninsula
Position:   Program Director
Address:   364 McLaws Cir # 2
City:   Williamsburg
State:   Virginia
Zip Code:   23185
Phone Number:   757-253-0676
Fax Number:  
E-mail Address:
Job Responsibilities:  
Essential Duties and Responsibilities

Accountable for program performance. Monitors operational effectiveness using work flow and tracking systems (i.e. AIM); gathers accurate information for reports, tracks performance & develops measures to ensure growth, minimizes BBBS risk and meets annual agency program goals.

Communicates to CEO and Board of Directors on matters of program effectiveness, youth outcomes and child safety. Establishes and ensures a system for quality assurance and youth protection.

Plans, leads and drives implementation of programs designed to increase and strengthen Big and Little match relationships and youth development. Manages critical service and workflow issues that are impacting the ability to provide quality services. Develops and implements new program initiatives to expand mentoring services or target community issues as directed or needed.

Develops and maintains positive working relationships with faith- based, community, school and business leaders in the service area to educate them regarding the agency's mission, promote involvement in agency activities, and gain their support of the agency.

Drives cohesion with recruitment/partnership and fund development departments to ensure an on-going supply of targeted volunteer candidates and resources to support agency programs. Leads communications across departments and within departments related to service delivery and customer service to enhance program implementation, communicates policy and assures compliance.

Hires, engages, develops, and holds staff accountable to work efficiently and effectively and to achieve individual and team goals while complying with local polices and national standards of practice. Establishes and ensures a system and culture of continuous staff learning, development and succession planning.

Leads performance management practices with creation of reports (including statistical results), analysis of trends and issues and presentation of information to different audiences (CEO, other agency staff management, Board of Directors) as needed. Ensures program component of the agency's Annual Self-Assessment (required by BBBSA) is completed in a timely manner.

Establishes and oversees program segment of agency's overall budget. Ensures that all systems required to track and report on program functions due to grant requirements are established and maintained as needed.

Ensures the agency develops and maintains an organized, customer-centric service delivery model, (outreach, customer service, enrollment, and match support) reviews and updates as needed.

Develops and enhances the agency's outreach efforts to ensure that the agency's image, mission, values, and advocacy for children and youth are properly communicated to people throughout the service area.

Surfaces "best practices" that can be integrated into nationwide models for replication and investments. May represent agency at regional or national level.

Other duties as assigned

Required experience: Experienced
Required education: Bachelor's Degree, Master's Degree preferred
Job Qualifications:   We are searching for individuals with:
Minimum a bachelor's degree in the field of human services, community development, social work or any related field
Must have 3-5 years' experience in supervising staff to produce goals
Strong organizational skills, such that he/she can multitask and work well under pressure and meet deadlines
Proficient in computer skills including Word, Outlook and Excel
Ability to work flexible hours, including weekends and evenings
Ability to perform office related tasks and utilize required office equipment, including those that require repetitive tasks
Ability to lift and carry certain items weighing up to and including 25 lbs. on occasion
Ability to sit or stand for extended periods of time while performing duties as assigned
Application Instructions:   Our primary service area includes Greater Williamsburg, York County, Newport News and Hampton, Virginia. If you feel that you can apply your skills to develop the best youth through one-on-one mentoring in the Virginia Peninsula, we encourage you to apply. Please submit your cover letter, resume and 1-page writing sample to We will be accepting resumes until a Program Director is secured. Big Brothers Big Sisters is an Equal Opportunity Employer.
Posting Deadline:  
Date Posted:   10/13/2016
BBBS is an Equal Opportunity Employer.