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Agency:   Big Brothers Big Sisters Michigan Capital Region
Position:   Match Support Specialist
Address:   330 Marshall St., Suite 103
City:   Lansing
State:   Michigan
Zip Code:   48912
Phone Number:  
Fax Number:  
E-mail Address:
Job Responsibilities:   This position is responsible for providing support and supervision to mentoring matches to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers. The successful incumbent will produce positive outcomes in the following areas: match closure rate, frequency of match closures, average match length, volunteer rematch rate, on-time completion of support contacts and customer satisfaction.
Essential Duties and Responsibilities:
Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction. Real and/or potential problems and barriers are identified, addressed and resolved as early as possible. Match support is provided on a frequency according to BBBS Standards, at a minimum.
Assess and provide for individual training needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer
Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow.
Develop, promote and implement individual and group match activities to support ongoing volunteer involvement with the child and agency affiliation through individualized recognition, annual events, and reengagement strategies.
Effectively use Youth Outcome Survey to assess match impact on youth development.
Conduct exit interview with all parties at match closure. Assess reasons for match closure and re-match potential. When match terminates pre-maturely or unexpectedly refer exit interview to supervisor for third party assessment.
Share with development and/or marketing staff potential partnership relationships as discovered through volunteers' and parents' employers and affiliations.
Identify and promote re-engagement of volunteers as Bigs, board members, and donors in other volunteer capacities.
Consult with other service delivery staff and/or supervisor as appropriate.
To ensure quality services and measurable outcomes, maintain accurate and timely records for each match according to standards and utilize technology to report, synthesize and analyze data.
Other duties as assigned.
Job Qualifications:   An articulated belief in the mission of BBBSMCR.
Minimum Bachelor's degree in human services, social work, psychology or a related field.
Assessment and relationship development experience with child and adult populations.
Experience with case management preferred.
Understanding of child development and family dynamics.
Excellent oral and written communication skills reflecting solid customer service both in-person and over the telephone.
Ability to form and sustain appropriate child, adult volunteer-based relationships based on positive youth development and volunteer satisfaction
Effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising, and/or negotiating.
Relate well in multicultural environments.
Effectively collaborate with other staff, organizations and schools.
Use time effectively and focus on details.
Ability to collect meaningful data and draw conclusions.
Intermediate level proficiency in MS Word and Excel.
High level of self-management and organization.
Prior experience with a database due to high volume of data entry (all notes electronically documented).
Successful completion of a background check required.
Must have valid Driver's License, reliable transportation and meet state required automobile insurance minimums.
Salary:   Salary based on experience.
Application Instructions:   Send Resume and Cover Letter via e-mail to or by mail to:
Big Brothers Big Sisters Michigan Capital Region
Attention: Shari Nelson
330 Marshall St., Suite 103
Lansing, MI 48912-2317
Posting Deadline:  
Date Posted:   6/28/2016
BBBS is an Equal Opportunity Employer.